We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

You’ll also need the receipt or proof of purchase.

You will be responsible for the cost of returning the item.

To start a return, please contact us at hello@acornspetfood.co.uk.

Returns should be sent to us at:

Acorn’s Pet Food
Units 2 – 4 Whitewalls Industrial Estate
Regent St
Colne
BB8 8LE

Items sent back to us without first requesting a return will not be accepted.

Faulty, Damaged, Missing

If in the unlikely event your order is delivered faulty or damaged, please email hello@acornspetfood.co.uk on receipt of your order.

To report an item missing, please email hello@acornspetfood.co.uk.